Workday Currently Unavailable, Tue, Oct 1, 1:46 p.m. - Workday is currently unavailable, ITS is investigating these issues with our service provider. We will post updates here and will send a follow-up email when the issue is resolved. 5:00 p.m. Workday access has been restored. ITS will continue to monitor the situation and work with Workday and our support liaisons to understand what happened and how this can be prevented in the future.

Notice of Required Annual Cybersecurity Training - On Tuesday, September 3, ITS will launch this year's annual campaign requiring anyone with a Smith account to complete cybersecurity training and to read and acknowledge the college's Acceptable Use of Computer and Electronic Resources Policy. Completing this training is essential for maintaining the security of Smith data. If you are required to take the training at this time, you will receive an email from smithcollege@myworkday.com with instructions on how to access the courses in Workday Learning. You will have 60 days to complete these tasks. For more information, visit Cybersecurity Training.

ITS User Support - User Support is now located in Seelye Hall B8 (basement level). Smith community members should go to the new ITS User Support Center in Seelye Basement (B8) for walk-in support for the following services: OneCards, Smith account assistance, Duo support, computer support and troubleshooting, general technical support, and equipment repair drop-off. (Note that repair pick-up is in Stoddard 203). Hours will remain the same as before. To make an appointment for a technology consultation at the new location, please write ithelp@91ciba.com. In addition to visiting us in person in Seelye B8, users are always welcome to submit email and phone support requests by writing ithelp@91ciba.com and calling extension x4487 (413-585-4487).

Digital Support - To enter requests for technology-related support, please go to the Digital Support for the Smith Community website or email ithelp@91ciba.com